Support

1 Writing to us

So we can answer in one go, please tell us:

• your device and its iOS or iPadOS version;
• what you were doing in the app when the problem occurred, and what you expected;
• a screenshot if it helps, including any error message;
• for a question about an account or a purchase, the account's e-mail address — never your password: we will not ask for it.

The same address is shown in the app, under Settings › Privacy › “Contact us”, and reachable from the contribution rules through the “Write to us” button.

2 What you can do without writing to us

• Delete your account: in the app's Settings, once signed in, the “Delete account” button below “Sign out”. Deletion is immediate and described in the privacy policy.
• Report community content: the report button sits on the content itself, sign-in required. We review every report.
• Withdraw ad consent, or change tracking: Settings › Privacy, in the app. “Ad Privacy Choices” reopens the consent form where the law requires it, and “Ad Tracking” takes you to the matching iOS setting.
• Restore or refund the Pro purchase: Pro is a one-time purchase, not a subscription, so there is nothing to cancel. On a new device, go to Settings › Neon Compass Pro › “Upgrade to Pro”, then “Restore Purchases”. Refunds are requested from Apple, not from us.

3 What we cannot do

Neon Compass is an independent fan project. For anything about the game itself — your player account, an in-game purchase, a ban — we cannot help: please contact the game's publisher. We neither sell nor provide any game content.

4 Your data

What the app collects, what it does not, and your rights are described in the privacy policy. Access and deletion requests go to the same address.